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Concentrix Case Study

Concentrix: CRM systems specialist depend on McVeigh to keep operational

Concentrix are leading independent Customer Relationship Management specialists based in Leicestershire. Concentrix clients range from small companies with a handful of CRM system users, right up to household-name PLC's with hundreds of users on multiple sites. As their service is web-based, Concentrix' computer systems need to be always on and always available to meet the 24/7 needs of their clients.

McVeigh provide an excellent service. They are reliable, friendly and very efficient. If something goes wrong, we know we can rely on McVeigh to sort it out. They go that extra mile. They certainly provide value for money.

Requirement: Maintain system and emergency call-out services

Concentrix approached McVeigh to service and maintain their existing air condition systems - both in the office areas and their purpose-built server room. In particular, they needed an emergency call-out service to maintain, repair, or replace faulty air conditioning equipment in their server room.

We had a major issue one Friday evening when we noticed that one of the air conditioning systems in the server room was faulty. We called McVeigh immediately. They were here in no time and fixed the problem.

Solution: Regular maintenance and emergency call-out services

McVeigh regularly maintain the air conditioning systems to make sure the systems continue to operate efficiently and effectively. The regular maintenance service ensures that any potential faults are spotted before they become an issue. McVeigh has a policy of repairing systems, and only replace if absolutely necessary. They also provide Concentrix with a same-day emergency call-out service, responding within a matter of hours.

We like doing business with McVeigh because they are very knowledgeable and helpful when they come on site, and always very approachable.

Benefits: Concentrix assured that air-conditioning won’t fail them

Concentrix have the confidence that their air conditioning systems will continue to work and keep their computer equipment at a constant temperature, ensuring they don’t overheat, and therefore provide the levels of customer service their clients expect.

  • Faults fixed quickly and effectively
  • Ensure computer systems don’t overheat
  • Keep computer equipment operational
  • Provide high levels of customer service
  • Ensure business continuity 

Visit Concentrix website: www.concentrix.co.uk

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